Privacy Policy

Offset Canvassing Mobile App

Effective Date: Loading...

Last Updated: Loading...

Introduction

Tracerlabs ("we," "our," or "us") operates the Offset Canvassing mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this Privacy Policy carefully.

By using our App, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1. Personal Information

Phone Number Authentication:

  • We collect your phone number for account creation and authentication
  • Phone numbers are verified through SMS one-time passwords (OTP)
  • Phone numbers are stored securely and used for account identification

User Profile Information:

  • Name
  • Team assignment and role (setter/closer/area manager)
  • User preferences (color coding, territory assignments)
  • Profile data including avatar information

2. Location Information

GPS Location Data:

  • We collect your precise location (latitude and longitude) when you use the App
  • Location data is used to show your position on the map
  • Help you navigate to prospect locations
  • Enable territory management features
  • Provide location-based property insights

Location Permissions:

  • The App requests location permissions for "When in Use" and "Always" access
  • Location data is collected only when the App is actively being used
  • You can disable location services in your device settings at any time

3. Motion and Device Information

Device Orientation:

  • We collect device motion and orientation data to rotate the map to true north
  • This enhances navigation and mapping functionality
  • Motion data is processed locally on your device

4. Prospect and Business Data

Property Information:

  • Property addresses and coordinates
  • Property owner contact information
  • Property characteristics (square footage, year built, property type)
  • Property value estimates and market data
  • Utility bill information
  • Sales notes and appointment scheduling data

Business Communications:

  • Notes and communications related to sales prospects
  • Appointment scheduling and management data
  • Team performance and territory management information

5. Technical Information

Device Information:

  • Device type, operating system, and app version
  • Unique device identifiers
  • IP address and network information
  • App usage patterns and performance data

Analytics Data:

  • App usage statistics and user behavior patterns
  • Feature utilization data and interaction metrics
  • Performance metrics and crash reports
  • Device identifiers for analytics purposes
How We Use Your Information

We use the collected information for the following purposes:

1. App Functionality

  • Provide door-to-door sales management features
  • Enable GPS navigation and location services
  • Manage prospect and appointment data
  • Facilitate team collaboration and territory management

2. Authentication and Security

  • Verify user identity through phone number authentication
  • Maintain secure user sessions
  • Protect against unauthorized access

3. Property Insights

  • Fetch property data from third-party sources (CoreLogic, Census Bureau)
  • Provide demographic and market intelligence
  • Enhance prospecting capabilities with property information

4. Communication

  • Send SMS notifications and appointment reminders
  • Facilitate team communication and coordination
  • Provide customer support

5. App Improvement

  • Analyze usage patterns to improve app functionality
  • Monitor app performance and fix technical issues
  • Develop new features and enhancements
  • Use analytics data to understand user behavior and optimize the user experience
Third-Party Services and Data Sharing

1. Firebase (Google)

  • Purpose: Authentication, database storage, cloud functions, and analytics
  • Data Shared: User authentication data, app usage data, prospect information
  • Privacy Policy: Google Privacy Policy

2. Google Maps API

  • Purpose: Mapping services, geocoding, and location services
  • Data Shared: Location data, addresses, map usage data
  • Privacy Policy: Google Maps Privacy Policy

3. Twilio

  • Purpose: SMS notifications and phone verification
  • Data Shared: Phone numbers, SMS content, verification codes
  • Privacy Policy: Twilio Privacy Policy

4. CoreLogic

  • Purpose: Property data and homeowner information
  • Data Shared: Property addresses, coordinates, property characteristics
  • Privacy Policy: CoreLogic Privacy Policy

5. US Census Bureau

Data Storage and Security

1. Data Storage

  • User data is stored securely in Firebase Firestore
  • Location data is stored locally on your device and in our secure database
  • All data is encrypted in transit and at rest

2. Security Measures

  • Industry-standard encryption protocols
  • Secure authentication and session management
  • Regular security audits and updates
  • Access controls and user permissions

3. Data Retention

  • User account data is retained while your account is active
  • Location data is retained for operational purposes
  • Prospect and business data is retained according to business needs
  • You may request data deletion at any time
Your Rights and Choices

1. Access and Control

  • View and update your profile information
  • Access your prospect and appointment data
  • Export your data in a portable format

2. Location Services

  • Enable or disable location services in your device settings
  • The App will continue to function with limited location-based features

3. Data Deletion

  • Request deletion of your account and associated data
  • Contact us to exercise your data deletion rights

4. Communication Preferences

  • Opt out of SMS notifications (except essential account-related messages)
  • Manage communication preferences in app settings
Children's Privacy

Our App is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Users

If you are using our App from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy in the App
  • Sending you a notification through the App
  • Updating the "Last Updated" date at the top of this policy

Your continued use of the App after any changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Tracerlabs

Email: privacy@tracerlabs.io

Phone: (555) 123-4567

Address: [Your Business Address]

Compliance

This Privacy Policy complies with:

  • Apple App Store requirements
  • Google Play Store requirements
  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Other applicable privacy laws and regulations

This Privacy Policy is effective as of the date listed above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted in the App.